I live in a dorm. Can ResNet help me with the virus on my computer?

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ResNet does provide appointments for some virus-related problems in the dorms. If you are having a problem with a virus and you are not sure how to remove it, call the NBCS Help Desk at 732-445-HELP for assistance. If the consultant is unable to help you solve the problem over the phone, in some cases a ResNet consultant will make an appointment to come to your dorm to work on the problem further. ResNet does not guarantee that these problems will be fixed, and if the consultant cannot solve your problem in a one-hour appointment, you may need to take your computer to Computer Repair, a paid service that provides assistance with computer problems.

What is Trend Micro Virus Scan and how do I get it?

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Trend Micro is a virus detection program that runs on Windows machines. Along with detecting viruses it also provides the tools with which you can remove the viruses. This program is available as a free download for all Rutgers University students, faculty, and staff. You can find a list of available Trend Micro programs at You will need to login using your valid Rutgers NetID and password.

How can I protect my system from the Slammer Worm?

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The following precautions can be taken to protect vunerable systems from the Slammer Worm:

  • SQL Servers patched with SP3 are not affected.

    Patches can be found at:

  • You can also block external access to Microsoft SQL Server Ports: As a workaround, it is possible to limit your server's exposure to these (CAN-2002-0649) vulnerabilities by restricting external access to Microsoft SQL Servers on ports 1433/tcp, 1433/udp, 1434/tcp, and 1434/udp. Note that they can be exploited using UDP packets with forged source addresses that appear to belong to legitimate services, so system administrators should restrict all incoming packets sent to 1434/udp.

What is the Slammer worm?

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The SQL Server Resolution Service (SSRS) was introduced in Microsoft SQL Server 2000 to provide referral services for multiple server instances running on the same machine. It contains a heap buffer overflow that allows unauthenticated remote attackers to execute arbitrary code by sending crafted requests to port 1434/udp. The code within such a request will be executed by the server host with the privileges of the SQL Server service account.

What systems are vunerable to the Slammer Worm?

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The following systems may be vunerable to the Slammer Worm:

  • Microsoft SQL Server 2000
  • Microsoft Desktop Engine (MSDE) 2000

SQL Servers patched with Service Pack 3 are not infected.

Patches can be found at:

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